Returns & Exchanges

At John Simons, we take pride in the quality of our garments and offer a straightforward 14-day return window for items in their original, unworn condition. Whether you require a different size or a full refund, our team is dedicated to ensuring your complete satisfaction with every Ivy League classic.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the garment is folded neatly to prevent damage during transit.

• 3.
  Ship to the Showroom

  Affix the provided shipping label or send the package via a tracked courier service to our London storefront location for processing.

• 4.
  Quality Inspection & Refund

  Once received, our specialists will inspect the item, and your refund or exchange will be processed within 5 to 7 business days to your original payment method.